Price per delegate

* All prices exclude VAT

Microsoft Word – Introduction 1 day

This course will introduce the fundamental elements of Word and give you the confidence to produce professional looking documentation.

Microsoft Word – Intermediate 1 day

This course will enable delegates to enhance their existing knowledge of Word and produce even better documentation.  They will also learn about some of the time saving tools and techniques that exist within Word. This will include Mail Merge, Tables and Forms.

Microsoft Word – Advanced 1 day

To appreciate the full scope of such a powerful application, it is important to be familiar with it's overall potential. This course will enable delegates to create complex documents of a high quality. Return to top

Microsoft Outlook – Introduction 1 day

This course covers all the fundamentals of using Outlook as a business tool.  It will also look at aspects of mail management and work planning through the use of Outlook’s useful facilities.

Microsoft Excel – Introduction 1 day

This course provides a practical introduction to spreadsheets using Microsoft Excel. You will learn how to create and use a spreadsheet to improve the analysis and presentation of your data. 

Microsoft Excel – Intermediate 1 day

This course is aimed at delegates who are familiar with Microsoft Excel fundamentals and who need to learn how to utilise all the main features in Excel to prepare top quality spreadsheets.

Microsoft Excel – Advanced 1 day

This course focuses on the more advanced features of Microsoft Excel and includes topics such as how to forecast figures based on a range of situations and use analysis tools to examine and test data.  Delegates will also learn how to create macros to automate repetitive tasks.

Microsoft PowerPoint – Introduction 1 day

This course is designed to introduce delegates to the powerful features and tools of PowerPoint.  By the end of the course delegates will be able to create professional presentations incorporating animation and special effects. Return to top

Microsoft PowerPoint – Intermediate 1 day

With this course you will extend your knowledge further and work with design templates, the slide master, working with the drawing objects and inserting Action Buttons.  All in all, this course will give the delegate the ability to create exceptional presentations.

Microsoft Access – Introduction 1 days

Delegates will learn and understand the principles of database design as well as the basic skills necessary to begin using Access. 

Microsoft Access – Intermediate 1 day

This second level Access course will help delegates enhance their database designs by using the principles of data normalisation and table relationships, querying the data in their database for reporting purposes.

Microsoft Access – Advanced 1 day

This course introduces delegates to methods of automating procedures in a database, advanced querying techniques, means of sharing data between Microsoft Office applications as well as advanced form and report design.

Microsoft Project – Introduction 1 or 2 days

This course introduces users to Project as a management tool and they will learn how to create a project plan file, enter task information, create a work breakdown structure by organising tasks and setting task relationships, assign project resources and finalise the project plan.

Visio – Introduction 1 day

As well as the listed workshops, specifically designed workshops aimed at improving skills levels or tackling problematic areas can be arranged to suit departmental requirements.

Microsoft Publisher – Introduction 1 day

This course will introduce the fundamental elements of Publisher and give you the confidence to produce professional looking publications. Return to top

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Management Development Programme

Managing your personal effectiveness and time

Understanding yourself is the key to effective management. This workshop will help the delegate to better understand their own management style and develop effective time management in the workplace.

Effective management communication

Helping delegates to understand their own communication style, how to communicate effectively with others, and how to improve their negotiating techniques.

Dealing with conflict and assertiveness (2 day)

Conflict is a part of every day life which managers will have to deal with on a regular basis. This workshop will help delegates to identify the different ways of handling conflict and dealing with difficult people.

Appraisals

Understanding the appraisal process and learning how to conduct discussions which will encourage positive relationships and improve individual performances. Return to top

Effective problem solving and decision making

Taking a structured approach to problems allowing you to quickly and effectively come to a resolution. Understanding how to take a logical approach to decision making to improve your effectiveness.

Training and developing others

Much traditional learning fails because there is no follow up and feedback on performance. This element will look at ways individual mangers can build learning communities and drive forward continuous improvement. This workshop will also look at the benefits of coaching in supporting the team.

Presentation skills

Designed to introduce the art of presentation skills and to help delegates to improve their overall presentation, delivering a professional performance every time.

Finance for non-finance managers (2 day)

This workshop is designed to explain the “jargon” of finance and accounts. Delegates will gain an understanding of the profit and loss accounts, the business model and the key financial statements.

Developing effective relationships

Getting the most out of relationships with clients and colleagues, helping the delegates to value their team members and identifying external and internal clients.

Motivating yourself and others

Achieving more collectively than can be achieved individually is the essential element of team performance. This workshop will look at team roles, team performance and ways to develop communities of learning and development. Return to top

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Sales & Customer Service Courses

Excellent Customer Service

Every business, large or small, retail, trade or service industry, depends on customers for its survival and, if you believe in the 80/20 rule—that 80% of your business comes from 20% of your customers—making sure you treat them in a way that keeps them coming back to you, instead of seeking out your competition, is the single most important element in determining your company’s success or failure.

Learn how to make customer service and the way in which you treat your clients one of your key differentiators in today’s increasingly competitive market.

Understand how to establish continuous service improvement and continuously and creatively exceed customers expectations.

Telephone Sales Skills

This workshop is designed to benefit any organisation which has to make out-going sales and customer service calls—get through more often, get their attention and close more sales.

By adopting a professional and confident telephone manner, companies can improve the customers perception of them and increase business over the telephone to both new and existing customers.

This workshop will help delegates to create a professional telephone image and seek out relevant information.

Delegates will learn how to handle objections and lead the conversation, understand how to develop effective questioning and listening skills and practical closing techniques.

Essential Sales Skills

Many people, whether new to, or currently involved in, sales, receive little or no formal sales training and nearly 60% of companies have no formal selling methodologies. In today’s competitive environment, this can be enormously detrimental to the future of your business.

This workshop will present a structured approach to sales, delivering the essential skills, techniques and qualities required to develop a consistently professional sales approach to both existing and potential clients.

Advanced Sales and Negotiation Skills

Negotiating skills are vital in any organisation to increase profitable sales and achieve a win-win solution for both your organisation and your client.

This workshop is designed for delegates with previous sales experience. It will deliver the key techniques and strategies required for effective and structured negotiations.

Understand the negotiation process, the importance of preparation, how to develop a strategy, avoid common mistakes and conclude your negotiation. Return to top